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Shipping within Japan

Shipping Company: JAPAN POST 

Shipping Cost:

All orders 1100 yen (free over 20,000yen)

Gifts 850yen (free over 20,000yen). 

Included, ribbon and message card. 

Shipping Date: All orders will be shipped 1-5 days from the order date. Please check item page for stock availability - if an order is placed on an item that is not in stock, we will ship the total order once it is. 

Note: In case you are not present at the time of delivery, please retrieve your package from the shipping company within 7 days. If your package is returned to KITSUNE, we will cancel your order but shipping costs will not be refunded. 

Paperless: We do not include a paper invoice in the package. Please help us conserve paper by checking your confirmation email.

International Shipping

There are some regions where delivery is unavailable. Please contact us through our inquiry form to check if shipping is possible. 

Shipping Company : JAPAN POST / EMS

Usually we are using the courier of EMS which is operating Japan post.
But recently, they stopped the shipment toward some country, so if we face the situation, we will use Yamato Transport Co., LTD which is one of the biggest and most reliable couriers in Japan instead of EMS.

Shipping Cost: Shipping calculated at checkout.

Shipping Date: All orders will be shipped 1-7 days from the order date. Please check item page for stock availability - if an order is placed on an item that is not in stock, we will ship the total order once it is. 

Note: In case you are not present at the time of delivery, please retrieve your package from the shipping company within 7 days. If your package is returned to KITSUNE, we will cancel your order but shipping costs will not be refunded. 

Note: We cannot take responsibility for the package once it is handed over to the shipping company. Thank you for your understanding. 

Please check the contents of the product within 7 days of its arrival. If something happen, please email attached the picture of the problem us if there are any problems.
Depending on the contents, we will basically send you a substitute product at the next delivery.  me description.

There has always been nothing as difficult as a purchase agreement. If a problem arises, both parties will work honestly to resolve the issue based on the principle of faith and trust.

Order Cancellation:
We apologize, but cancellations are not accepted. The only exception to a cancellation is if the order is returned to us due to inability of delivery. In this case, we will cancel the order but the shipping fee is not refunded. 

We share inventory with our physical stores, so there may be instances where we are unable to fulfil an order. We ask in advance for your understanding. 

[Contact]
You can e-mail us directly at marina@kitsuniq.jp OR fill out the Contact form on our website (Include in message body: Full Name, Item Name, Purchase Date, Order Number)